This Privacy Policy explains how Local Wonders processes personal data when you use our website, make an enquiry, or book guided nature walks and local day excursions.
We process personal data to respond to enquiries, assess route suitability, confirm meeting and return plans, manage bookings and payments, communicate about excursions, handle weather or access changes, maintain records, improve website performance, and meet legal, accounting, and safety obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration and site operation. Where a third party processes data for us, we expect it to use the information only for the agreed purpose and to apply appropriate safeguards.
We may disclose personal data where required by law, court order, or lawful request from a public authority. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our guests, staff, or business.
We may collect identification and contact details, booking and payment information, trip preferences, date and fitness requests, route suitability details, meeting and return plan information, and communications sent through the website, by email, or by phone. We may also collect limited technical data such as device, browser, and usage information when you visit the site.
We receive personal data directly from you when you submit a request, make a booking, or communicate with us. We may also obtain information from payment processing steps, booking confirmations, and technical systems that record how the website is used.
Our site may use essential cookies to support page functions and security, preference cookies to remember basic choices, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser controls and, where available, site settings. Blocking some cookies may affect basic site functions, form handling, or preference storage.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep the data. You may also object to certain processing or ask us to limit use in appropriate cases.
To help us respond, please provide enough detail to identify the data and the action you want us to take. We may ask for additional information where necessary to verify the request or to protect the privacy of others.
We retain personal data for the period needed to manage enquiries, bookings, payments, safety checks, and related administration. Some records may be kept longer where required for tax, accounting, dispute handling, or legal obligations. When data is no longer needed, we delete it or de-identify it where practical.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless stated otherwise.
